RETURNS
Customers may return non-defective items to us within 30 days of the shipping date for either a refund or store credit. This 30 days is the trial period. The customer is responsible for return shipping for non-defective returns and a 10% restocking fee. Sale items are not eligible for return.
Orders cancelled before shipping must pay a 10% processing fee.
Products that are received by Starke Sound in any of the following conditions are not eligible for return and may be rejected:
ο Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).
ο Any product with a missing, damaged, altered, or otherwise unreadable serial number label, missing UPC Code, and/or warranty label.
ο Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
ο Any product that exhibits physical damage. If you received your product damaged, please read our Damaged Delivery notes below for guidelines and instructions on how to resolve this issue. This would not be considered a return.
ο Any product which appears tampered with, customized or altered in any way.
ο Any product that is returned with markings, damage, or writing made by the customer on the original box.
HOW TO RETURN A PRODUCT
Obtaining an RA Number: Please contact service@starkesound.com within 30 days of shipping for a Return Authorization (RA) number before returning your product to us. If the request meets the return criteria, the Returns Department will issue the RA# and send you the instructions on how to proceed. No returns of any type will be accepted without a RA number. For faster service, please provide the following information when contacting Starke Sound for a RA number: customer name, order number, item number and serial number and the reason for the return. Upon receipt of a RA, customers are given 15 days to return the product.
Original shipping, handling, packaging and related charges are not refundable.
You can always contact us for any return question at service@starkesound.com.
DAMAGED SHIPMENTS
If your shipment arrives damaged the Shipment must be refused if you notice any visible damage or tampering on the box. Should the shipment be accepted, you must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and pick up of damaged merchandise. Concealed damage on a shipment must be reported within 7 days. If you do not notify us of damaged goods within the first 7 days of arrival, the regular return policy will override any claim of damage..
EXCEPTION / NONRETURNABLE ITEMS
Certain types of items cannot be returned, like custom products (such as special orders or personalized items) and sale items. . Please get in touch if you have questions or concerns about your specific item.
DEFECTIVE ITEMS
If your purchase is defective please contact service@starksound.com within 30 days of shipping (ASAP) so that we can rectify the problem.
